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INSTALLATION, TRAINING & SUPPORT
Harbortouch provides unparalleled merchant support, complete with professional installation, onsite training and 24/7 support services.
Our experienced installation professionals are certified to install all of our POS hardware and software and will have you up and running as soon as possible.
A comprehensive onsite training session ensures that you can properly operate your POS system and are familiar with all of its many features.
Onsite maintenance is available if needed and you can be assured that you will receive prompt support if any issue does arise.
Optional Offsite Database Backup
The Harbortouch Offsite Database Backup service automatically stores all of your critical data at a secure offsite location. This protects your data from unforeseen events such as a power outage or physical damage to your system.
24/7 In-House Customer Service and Technical Support
Our highly trained, in-house staff is ready to help you 24 hours a day, 7 days a week.
The Harbortouch support team will be able to log into your system (with your approval) to repair any issues with the software or to provide additional training. You will be able to observe the support team as the changes are made, enabling you to address the issue on your own in the future.
Interactive Merchant System
The Interactive Merchant System (IMS) is a convenient and secure web-based interface that gives you the ability to view statements, batch and transaction details, receipts and electronic signatures.